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Installer fails on win 10


#1

I would like to evaluate Linx to see if it would work for my project.
Downloaded and attempted to install. After a few seconds and a few progress bars it said only:
An error occurred: unknown error

With no error message to go on the only thing I could think that was under my control was to change the install directory to an unprotected directory instead of “program files”. That did not help.

The machine is a windows 10 laptop with an i5 and 12G memory with an ssd with 83G free space.

Any ideas on what went wrong?


#2

Hi Corky,

The easiest way to trace the problem is for you to run the installation with logging enabled. Open a command prompt, browse to the location where you’ve downloaded the installation and run the following command:

Linx5.5.13.9694.0.exe /log c:\temp\log.txt

In the example above, the installer will generate 2 log files in c:\temp - you can specify another logging location should you wish. Please send these files to support@linx.software. We will have a look and see if we can spot the problem.

Julian