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LINX 5 Closing to Desktop

#1

LINX 5 closes to desktop without any error messages or notifications. This means I am losing recently unsaved work. This has happened to me 3 times in the past 2 days. Please let me know if there is anything that I can share to help identify the cause.

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#2

Hi Goleastro,

We’ll investigate the issue. Can you please provide some information about your system?

  • Linx 5 version
  • Windows version
  • RAM on PC
  • And if there are any “Event Viewer” log entries that corresponds with the crash?

We should be able to identify the issue if we can pinpoint the reason, and the issue a patch.

Best regards,
Dawie

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#3

Hi Dawie

5.15.10755.0
Windows 10 Enterprise LTSC
20GB

EventID: 1000
Task Category: (100)
Faulting application name: LinxDesigner.exe, version: 5.15.10755.0, time stamp: 0x5c779d77
Faulting module name: ucrtbase.dll, version: 10.0.17763.404, time stamp: 0x490b0aeb
Exception code: 0xc0000409
Fault offset: 0x000000000006e91e
Faulting process id: 0x3ef8
Faulting application start time: 0x01d51b73533ad038
Faulting application path: C:\Program Files (x86)\Twenty57 Linx Designer 5\Bin\LinxDesigner.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 691c7db4-880c-4751-be19-b8fc0418829e
Faulting package full name:
Faulting package-relative application ID:

EventID: 1000
Task Category: (100)
Faulting application name: LinxDesigner.exe, version: 5.15.10755.0, time stamp: 0x5c779d77
Faulting module name: ntdll.dll, version: 10.0.17763.404, time stamp: 0xbf6ea104
Exception code: 0xc0000374
Fault offset: 0x00000000000faf89
Faulting process id: 0x3fec
Faulting application start time: 0x01d51b67882b946f
Faulting application path: C:\Program Files (x86)\Twenty57 Linx Designer 5\Bin\LinxDesigner.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 317bcc82-9887-45bf-affe-bbc6a01756e5
Faulting package full name:
Faulting package-relative application ID:

Thanks

Gabriel

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#4

Thank you Gabriel.

Those errors looks like “Application Errors” in the event viewer and its starting to point us in the right direction. Normally they come in pairs, “Application Errors” and ".NET Runtime ".

Could you see if there are any of the “.NET Runtime” errors as well?

As example:

image%20(3)

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#5

Thanks Dawie

I have filtered through the event log and didn’t find any .NET Runtime errors related to LINX or that had happened at the same or similar times.

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